Doesn’t Dealer Spike rave about their customer service? Well it must be completely by accident that the service one of my clients is receiving is so crappy… but probably not.
I have a client who is sick of spending $7600 per year. He decided to go with an alternative provider at a fraction of the cost – shocking.
Some dealers aren’t actually aware that once they make a payment upon their renewal anniversary, they are locked in for another entire year with Dealer Spike (which isn’t the only issue that clients have had with Dealer Spike). So in the case of my client, once he makes his July 1st payment, he’d be locked into paying another $7600 without recourse. This is exactly why my client gave notice and asked to renew month to month with an end date of August 31st. None of the correspondence from Amy H., Client Care Manager, implied this would not be a problem – and shouldn’t be since I’ve seen on countless other occasions this happen. Anyway, on June 8th, she was all helpful and said the following;
“It looks as though you are contracted through the end of June 2020, meaning that your contract renews every year on 7/1. I would just need to know when your new site is going live, to insure a smooth transition. I am absolutely here to assist in any way that I can (client name). Thank you so very much, and be safe and well.”
No mention that our requested August 31st date was a problem. This would tend to imply there is no issue with our transition date wouldn’t you say? The August date was reiterated June 9th to her and then end of day June 18th, this is what my client received;
“Please be advised, that your contract renews 7/1/2020. I have placed the site end date with us, for 7/1/2020. I would need you to commit to another 12 months, or have the new site ready to launch prior to 7/1/2020.”
Interesting customer service. The funny thing is that her email signature includes “**We appreciate your business and value you as a client**”. Now isn’t that laughable! As I told my client that no matter what his decision in selecting a new website provider, that if it didn’t work out, Dealer Spike would still be there and willing to charge him $7600 a year for a website.
If things don’t work out with the new provider, now Dealer Spike has officially lost out on the opportunity to re-win the business.
Just another example of the big guy trying to push their weight around. All hail the Dealer Spike… NOT.
UPDATE: a couple days after these events, Dealer Spike came back to us to let us know that due to a technical issue (apparently??) they got their dates mixed up (although the dates were noted within the email chain) and then re-agreed to our August 31st cancellation date.